General Terms and Conditions

1. Definitions

In these general terms and conditions, the following definitions apply:

• ITForce Service: the sole proprietorship providing IT services.
• Customer: the natural or legal person making use of the services.
• Services: all activities in the field of IT advice, investigation, repair, and support.

2. Applicability

These general terms and conditions apply to all offers, agreements, and services of ITForce Service, unless agreed otherwise in writing.

3. Appointments & execution

ITForce Service carries out its work with due care and to the best of its knowledge and ability. Appointments are scheduled in consultation within the applicable opening hours.

4. Diagnostics, pricing, and payment

For almost every IT issue, an initial investigation is required to determine the cause. For this reason, diagnostic costs are charged as standard.

These diagnostic costs cover the time spent on analysis, testing, and determining an appropriate solution. In some cases, such as minor or quick adjustments, ITForce Service may choose to reduce or waive these costs. This will always be discussed in advance.

Payment is due immediately after completion of the service and can be made by debit card or cash. In case of cash payment, the amount must be paid in exact change.

After payment, the customer will always receive a receipt and an invoice by email. If desired, the invoice can be sent by post; it will then be dispatched on the next working day.

5. Advance payment and parts

If parts need to be ordered for a repair, ITForce Service may request an advance payment. The amount of this advance payment depends on the type of repair and the required parts.

Parts will only be ordered after the advance payment has been received. Any delivery times depend on the supplier.

6. Declining a repair

If the customer decides not to proceed with the repair after the diagnostic phase, the diagnostic costs remain payable. The customer is not obliged to anything further.

7. Call-out charges

Call-out charges apply for on-site assistance. Within a radius of 5 kilometers, no call-out charges apply. Beyond this distance, a fee per additional distance will be charged. This will always be discussed in advance.

8. Liability

ITForce Service is not liable for data loss. The customer remains responsible for creating backups of important data.

9. Complaints

Complaints must be reported as soon as possible, but no later than 7 days after the service has been carried out. ITForce Service will work together with the customer to find an appropriate solution.

10. Force majeure

ITForce Service is not obliged to fulfill any obligations if this is prevented by force majeure, meaning circumstances beyond the control of ITForce Service.

11. Applicable law

All agreements and services of ITForce Service are governed by Dutch law.