Frequently asked questions
Here you will find answers to the most common questions about intake, diagnostics, repairs, and scheduling. Is your question not listed? Feel free to send a message.
- Clear agreements, no surprises
- Intake first, then we schedule a time
- Diagnostics are always charged
Questions & answers
Click on a question to view the answer.
Do I always need to make an appointment?
Yes, an appointment is required. This allows me to reserve time for you within the opening hours. For a short question, you can also contact me first.
How does the intake form work?
You fill in the form as clearly as possible (device, brand/model, the issue, and since when). After that, I will contact you to schedule a suitable time together.
Are diagnostics always charged?
Yes, for every issue I start with diagnostics to determine the cause. These diagnostic costs are charged as standard. In some cases, such as small or quick solutions, I may choose to reduce or waive these costs. You will always be informed in advance.
How long does a repair usually take?
This depends on the issue and the required parts. Small software issues can often be resolved quickly, while hardware repairs may take longer (testing/parts). Picked-up repairs are usually completed within a few working days, unless parts need to be ordered.
Do I need to pay a deposit if parts are required?
If parts need to be ordered for a repair, a deposit may be required. Parts are only ordered after this deposit has been received. This helps prevent unnecessary costs and misunderstandings.
Do you also provide on-site repairs?
Yes, for certain issues this is possible. Hardware repairs are usually taken in, as they require specialist tools and testing.
What if a repair is not possible or not advisable?
Then I will tell you honestly. Sometimes an upgrade or replacement is more cost-effective. You will always receive advice that fits your situation and budget.
What if I do not agree to the repair after diagnostics?
That is no problem. In that case, only the diagnostic costs will be charged. You are not obligated to anything further.
Will my data remain private?
Yes. I handle your device and data with care. If logging in or testing is required, we will discuss in advance what is needed.
Can I pay by card?
Yes, payment is possible by debit card or cash. For cash payments, please pay the exact amount. After completion, you will always receive a receipt and an invoice by email, or by post if agreed in advance.
Still have a question? Feel free to send a message — I’m happy to help.