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Repair conditions & warranty

Last updated: 14 December 2025

1. General

These repair conditions apply to all repairs, investigations, maintenance activities, and technical services carried out by ITForce Service. By using the services, you agree to these conditions.

2. Intake and investigation

  • Every repair starts with an intake, during which the issue is described as clearly as possible.
  • If necessary, an investigation is carried out to determine the cause of the problem.
  • Investigation (diagnostic) costs are charged as standard.
  • If the customer decides not to proceed with further repair after the investigation, the investigation costs remain payable.

3. Hardware and software services

  • Hardware repairs are usually taken in due to specialist tools and testing requirements.
  • Software issues may, where possible, be resolved on-site or remotely.
  • In the case of hidden damage, such as liquid or impact damage, additional damage may become visible during or after the repair.

4. Approval, parts, and execution

After completion of the investigation, the customer receives an explanation and a price indication. Repairs are only carried out after approval by the customer.

If parts need to be ordered for the repair, ITForce Service may request a deposit. Parts will only be ordered after this deposit has been received.

5. Data and backups

The customer is responsible for creating a complete backup of all data. Data loss may occur during repairs, reinstalls, or updates. ITForce Service is not liable for data loss, unless there is intent or gross negligence.

6. Warranty on repairs

  • A warranty of 1 month applies to performed hardware repairs, unless agreed otherwise in writing.
  • The warranty applies exclusively to the repaired part or the hardware action performed.
  • Software-related issues, settings, and configurations are not covered by the warranty.

7. Warranty on parts

  • Replaced parts are covered by the warranty of the supplier or manufacturer.
  • Wear and tear, improper use, liquid damage, or impact damage are not covered by warranty.
  • Parts supplied by the customer are excluded from the ITForce Service warranty.

8. Third-party warranty (store or manufacturer)

If a device is still covered by a store or manufacturer warranty (for example a 2-year store warranty), this warranty may lapse if ITForce Service performs a hardware repair or opens the device.

The customer is responsible for checking any existing store or manufacturer warranty before a repair is carried out. Upon request, ITForce Service can advise, but cannot guarantee that third-party warranties will remain valid.

9. Warranty exclusions

The warranty becomes void if:

  • the device has been opened, modified, or repaired by third parties after service by ITForce Service
  • the issue arises due to new damage, improper use, or external causes
  • there is liquid, impact, shock, or transport damage
  • software issues arise or return due to updates, user actions, viruses, malware, or external software
  • settings or configurations change due to (automatic) updates or changes in accounts/passwords

10. Software and settings

Software, settings, updates, and configurations may change due to system updates, security updates, third-party changes (such as email providers), or user actions. Software-related issues are therefore never covered by warranty.

11. Testing and delivery

After completion of the repair, the device is tested. The customer is expected to check the device upon receipt. Any questions or comments should be reported as soon as possible.

12. Not repairable or economically unviable

If it turns out that a repair is technically not possible or not economically viable, ITForce Service will communicate this honestly and look for alternatives together with the customer.

13. Payment

Payment is due immediately after completion of the service. Payment is possible by debit card or cash. For cash payments, the amount must be paid in exact change.

14. Liability

ITForce Service is not liable for indirect damage, consequential damage, data loss, or damage arising from pre-existing or hidden defects.

15. Contact

Do you have questions about these repair conditions or the warranty? Please feel free to contact us via:
Email: info@itf-s.nl